Support FAQ

General Information

• Why is Capology not updated daily like some other sites?

  We're a small team and sometimes that means we have to sacrifice more frequent data updates for product development and other business objectives.

  Want to join Capology? Send your resume/CV to [email protected]

• Where does Capology get its data?

  We source our data from the web, news, social, industry experts, and a growing internal network of sources who help us verify players across the database.

• Does Capology offer student or academic discounts?

  No, we currently do not offer student or academic discounts.

• Does Capology offer refunds?

  Currently, Capology has a no refund policy. Please contact us if you have additional questions.

• I don't see my question.

  To reach us, send us a message here.

Bundles

Subscriptions

• What do I get with a Capology subscription?

  Capology subscriptions unlock content by league or leagues on Capology.com. Please review all subscriptions for further details here.

  Capology subscriptions also include a set of data downloads upon purchase. If you purchased a single-league subscription, only data for that particular league is provided. If you purchased a multi-league package, data for all relevant leagues is provided.

• Am I able to download salary data with the purchase of a subscription?

  Yes, downloads are now included with every subscription.

  Immediately upon purchase, you will receive access to downloads for every league covered by your subscription. Download files are accessible via your Capology dashboard. You can find all current subscriptions here.

API Plans

• Can I access all sports with a Capology API plan?

  Yes, Capology API plans provide access to all available sports and leagues. However, API plans are subject to other limitations, i.e. the number of data attributes returned. See our API documentation for more information.

• Do Capology API requests return batch results (i.e. all players) or single results (i.e. one player per request)?

  Capology API requests typically return batch results (all players) as defined by search criteria, such as league or team, and season. Capology API requests can also return single results (one player) if search criteria includes a specific player ID and season, or all results for a specific player with just a player ID.

• If I need more API calls, what are my options?

  We can create a custom plan for you based on your project requirements. Please contact us for more information.

• Where can I compare data samples for Capology API plans?

  Head to our API documentation and find your sport of interest. Open any parameter and click the button titled "Click here to view data sample". Please note, premium parameters return larger datasets for API Pro customers only. Premium data consists mostly of current contract details and expanded player attributes.

• How can I demo Capology's API?

  Create a free Capology account and select our free API Demo plan here.

  Please note: the free demo has limited access (please see documentation ) and is provided for testing purposes.

• Where can I find Capology's API documentation?

  You can find all current API documentation here.

Downloads

• Why are Downloads not available for purchase on Capology.com anymore?

  We periodically review and rethink our products. We decided to cut Downloads as a standalone product and incorporate them into every annual subscriptions. Now, all Subscriptions include data for downloads.

• How can I download salary data from Capology.com?

  There are three options to download salary data from Capology.com:

  1) You can purchase any Capology subscription here.

  3) You can purchase any Capology API plan here.

  4) You can purchase any Capology bundle here.

  After purchase, go to your account or team dashboard to retrieve your downloads.

• What format do Capology downloads come in?

  Downloads are delivered as a zip file, with two formats: XLSX and CSV (sold together).

• What data am I getting when I purchase a download or subscription?

  There are data samples provided here in the details section of each subscription. The data is formatted and identical to the provided samples.

• When I try to download a file, I receive an error and/or the file is empty. What do I do?

  Please contact us here and select "Support".

Billing & Payment

• How do I update my billing information?

  Please contact us here.

• Having other issues?

  Please contact us here.